Features
What Meerlume can do
Meerlume turns a plain-language description of your business into a chat bot that answers questions, takes bookings and captures enquiries. Bots run on Telegram, WhatsApp and as a chat widget on your own website, and every conversation from every channel lands in one shared inbox.
Every plan includes the bot builder, a booking calendar, the shared inbox, live takeover, contacts and owner notifications. WhatsApp and website chat start on Starter, Messenger and Instagram on Growth. Anything marked Planned below is not available on any plan yet. It is listed so you can see what is coming, not what you are buying.
For what changed most recently, see the changelog. For what each plan costs, see pricing.
Channels
| Feature | What it does | Availability |
|---|---|---|
| Telegram | Publish a bot to Telegram — in most cases Meerlume creates and connects the bot for you, with no BotFather token to copy, and setting one up by hand is still supported. Guide | All plans |
| Run the same bot on WhatsApp using your own number, connected through Meta's embedded signup in a few clicks or set up by hand. Guide | Starter and up | |
| Website chat | Embed the bot on your own site with one script tag, or send people to a standalone chat page when an embed is not an option. Guide | Starter and up |
| Run the same bot in Instagram direct messages by connecting a professional account with Instagram login — no linked Facebook Page required. Guide | Growth and up | |
| Facebook Messenger | Run the same bot in Facebook Messenger by connecting a Page you manage through Facebook login. Guide | Growth and up |
| ViberPlanned | Viber as a bot channel. | Planned |
Building
| Feature | What it does | Availability |
|---|---|---|
| Build a bot from a description | Describe your business in plain language and Meerlume generates a working conversation flow — questions, answers and all — that you can publish as it is. Guide | All plans |
| Visual flow editor | Edit the generated flow on a canvas, or keep chatting to the builder and let it make the change for you. Guide | All plans |
| Validation and review rules | Constrain what an answer can be — an email, a phone number, a whole number, a link, or one of a list you set — and mark which submissions need your approval before they count as confirmed. Guide | All plans |
| Preview drafts before publishing | Test a draft in a live preview that behaves exactly like the real channel, then publish when it reads right. Guide | All plans |
| Dictate a description or attach a menu | Describe the business by voice straight into the builder, or attach up to two PDFs or images — a menu, a price list, a brochure — and let Meerlume read them instead of retyping. Guide | All plans |
| Templates | Start from a ready-made flow for a booking, order, quote, support or intake bot instead of a blank prompt. | All plans |
| Bot messages in your language | The buttons and system messages Meerlume adds around your flow — confirmations, prompts, error text — follow the language your bot is written in. | All plans |
Bookings
| Feature | What it does | Availability |
|---|---|---|
| Booking calendar | Take appointments in chat against real availability, with services, durations, weekly opening hours and one-off overrides. Guide | All plans |
| Per-staff & multi calendars | Give each person or room its own availability, and let customers book the one they need. Guide | Growth and up |
| Customer reschedule and cancel | Customers change or cancel their own appointment inside the conversation on any channel, and your calendar updates immediately. Guide | All plans |
| Booking reference and manage link | Website chat customers get a six-character booking reference and a personal link to reschedule or cancel from any device later, and the same reference shows on the booking in your inbox. Guide | All plans |
| Rescheduling cutoff and late cancellations | Set how close to an appointment a customer can still move it, and a late-cancellation window that warns the customer and flags the cancellation to you. Guide | All plans |
| Booking request approval window | For bots that hold bookings for your approval, set how long a request waits for you and how far before the appointment it must be decided; a request that runs out is expired with notice to the customer, not a silent cancellation. Guide | All plans |
Conversations
| Feature | What it does | Availability |
|---|---|---|
| Shared inbox | Every submission and conversation from every channel lands in one inbox you can filter, triage and mark done. Guide | All plans |
| Live takeover | Step into any conversation and reply as yourself, with internal notes, saved replies and an AI-drafted reply to start from, then hand it back to the bot to resume, restart or close. Customers can ask for a person themselves, and the bot pauses and tells you. Guide | All plans |
| Contacts | Everyone who talks to your bot becomes a contact with their history attached, so a returning customer does not have to repeat themselves. Guide | All plans |
| CSV export | Download your submissions and contacts as CSV, filtered the way the page is, with one column per question and timestamps in your business time zone. Guide | All plans |
Notifications
| Feature | What it does | Availability |
|---|---|---|
| Owner notifications | Get told about a new submission in the dashboard, on Telegram or by email, and accept or decline it straight from the Telegram message. Guide | All plans |
Sharing
| Feature | What it does | Availability |
|---|---|---|
| Share link and QR code | Every published bot gets a short link and a printable QR code that send customers to whichever channel they prefer. | All plans |
| Per-channel share visibility | Choose which of your live channels the share link offers, without unpublishing the bot. | All plans |
| Unpublish | Take a bot off every channel at once and put it back later — the link, the QR code and your conversation history all survive. | All plans |
Branding
| Feature | What it does | Availability |
|---|---|---|
| No Meerlume branding on Telegram | Remove the Meerlume sign-off from your Telegram bot's messages. | Starter and up |
| No Meerlume branding on WhatsApp | Remove the Meerlume sign-off from your WhatsApp bot's messages. | Growth and up |
| No Meerlume branding on website chat | Remove the Meerlume mark from the website chat widget. | Growth and up |
Integrations
| Feature | What it does | Availability |
|---|---|---|
| Google CalendarPlanned | Two-way sync between Meerlume bookings and Google Calendar. | Planned |
| Google SheetsPlanned | Append each submission to a spreadsheet as a new row. | Planned |
| Webhooks | Signed POSTs to any URL when a submission arrives, changes status, a booking is cancelled, rescheduled or expires, or a customer reaches a step you flagged in the flow — and flow steps that call your server mid-conversation and use the reply. Guide | Growth and up |
| Slack | Post a card to a Slack channel each time a conversation ends or a customer changes a booking, with every answer, the contact, the booking and a button into the inbox. Guide | Growth and up |
| Payments | Charge a deposit or the full price inside the conversation. Connect your own Stripe account with a restricted key, add a payment step to the flow, and the bot sends a Checkout link and waits for the money before it carries on — or takes its failure branch when nobody pays. Guide | Growth and up |
Common questions
- Does Meerlume work with WhatsApp?
- Yes. A Meerlume bot runs on your own WhatsApp Business number, connected through Meta's embedded signup or set up by hand, and WhatsApp is included from the Starter plan up.
- Can I put a Meerlume bot on my own website?
- Yes. Website chat adds a chat bubble to your site with one script tag, and also gives you a standalone chat page you can link from an email signature or a bio. It is included from the Starter plan up.
- Does Meerlume support Instagram or Facebook Messenger?
- Yes. Instagram direct messages and Facebook Messenger are available from the Growth plan up, alongside Telegram, WhatsApp and website chat. Viber is planned and not available on any plan today.
- Can customers book appointments through the bot?
- Yes. Meerlume bots take bookings in chat against real availability, with services, durations, weekly opening hours and one-off overrides, and customers can reschedule or cancel their own appointment in the conversation.
- Do I need to know how to code to build a bot?
- No. You describe your business in plain language and Meerlume generates the conversation flow, which you can then edit on a canvas or by chatting to the builder.
- Is there a free plan?
- Yes. The Free plan covers one live Telegram bot and 150 conversations a month, with no card required. Paid plans start at $19 a month and add WhatsApp and website chat.
- Can I reply to a customer myself instead of the bot?
- Yes. Live takeover lets you step into any conversation and reply as yourself from the shared inbox, then hand it back to the bot when you are done.
- How do I find out about a new booking or enquiry?
- Owner notifications reach you in the dashboard, on Telegram or by email, and you can accept or decline a submission straight from the Telegram message.
- Can I export my leads and bookings?
- Yes. The inbox and contacts pages each have an Export CSV button that downloads what the page currently shows, with one column per question your bot asked and timestamps in your business time zone.
- Can I stop customers rescheduling at the last minute?
- Yes. Set a rescheduling cutoff in the calendar settings, or switch rescheduling off. Cancelling always stays open to the customer, and a late-cancellation window flags any cancellation inside it to you and warns the customer before they confirm.